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Critical Changes to Amazon Order Information

Critical Changes to Amazon Order Information

Critical changes to amazon order information

In order to fulfill orders, you need to know who ordered the product and where to send it. SureDone downloads this information into our system each time we synchronize with a channel. This information personally identifies the person who placed the order. 

In March, Amazon updated their data protection policy concerning how they handle Personally Identifiable Information (PII). They are now requiring all companies that retrieve this data from Amazon, such as SureDone, to adhere to the same policy.

On Wednesday, August 14th, 2019, we will be removing all PII from all Amazon orders in SureDone that are older than 45 days.

Moving forward, we will adhere to Amazon’s required policies and only retain PII within all new Amazon orders for 45 days.

PII includes:

  • The recipient name
  • The recipient phone number
  • The recipient shipping address
  • The recipient shipping phone number
  • The recipient billing address
  • Customer facing order notes
  • Buyer VAT number if applicable

Please keep in mind that you can use SureDone’s export functionality to export all order data prior to SureDone removing the PII. If you do export personally identifiable information with your orders it will be up to you to adhere to Amazon’s data protection policies.

If you have any questions regarding this new policy, please feel free to open a support ticket at

About The Author

Chris Labatt-Simon

Chris is the Executive Vice President of Operations and Finance at SureDone, and was formerly the Vice President of Customer Success. Chris's role continues to be customer focused. As he says, "My job is to put a smile on our customers' faces." In addition to managing customer support, customer service, customer success and onboarding, Chris also finds time to find ways to turn chaos into order and to manage the financial and legal aspects of SureDone.

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